Refund policy

Our approach

We import a lot of the stock we sell — American candy, Asian treats, European chocolate — in small, limited batches, and once it's gone, it's often gone for good. Because of that, we don't offer refunds or exchanges simply for a change of mind. What we do promise is that every order arrives complete and in the condition it should be — and if it doesn't, we'll put it right.

When you're covered

We'll offer a replacement or a refund if:

• Your item arrives faulty or damaged— for example, packaging that's split or crushed in transit, or a product that isn't in a sellable, edible condition.
• Something's missing from your order— you're short an item you paid for, or the wrong product turned up instead.

In either case, get in touch within 48 hours of delivery with your order number and a photo of the item (and the packaging, if it's a damage claim) — this is the quickest way for us to sort a replacement or refund without back-and-forth.

What isn't covered

Because of the nature of imported, limited-run confectionery, we can't accept returns or offer refunds for change of mind, for products bought in error, or once an item has been opened — unless it falls under the faulty or missing cases above.

Ordering through eBay, TikTok Shop or Whatnot

Right now, every order is placed and paid for through one of our sales channels — eBay, TikTok Shop or Whatnot — rather than checkout on this site. Alongside the policy above, each platform has its own buyer protection and dispute process, which still applies to your order and gives you an extra layer of cover.

Get in touch

If anything about your order isn't right, email hottestdealsukwebsite@gmail.com with your order number and we'll get it sorted as quickly as we can.